Premium tech support
You're good at what you do.
Let us handle the tech.
Real people who know your name, understand your setup, and keep everything running quietly in the background, so you can get on with what matters.
Book a free callTechnology keeps changing, and your to-do list isn't getting any shorter.
You have a full life. Maybe you run a business, maybe you've got people who count on you, and there are always a dozen things on the go. You're brilliant at all of it. But when the printer won't connect, a password locks you out, or AI is everywhere and you haven't had a minute to work out what it's for, it eats into your day and your confidence.
It isn't you. Tech has simply become a second job you never applied for. We take that job off your hands.
What we do
Someone to handle the tech, so you don't have to.
Three ways we take technology off your plate. Simple, personal, and jargon-free.
Tech Support
Your devices, your apps, your Wi-Fi, your email, and your team's too if you have one. Looked after by people who already know your setup, and who can take on the big, messy projects as well as the daily ones.
More about Tech SupportOnline Safety
Passwords, scam protection, backups, privacy, for you and for your business. The stuff that worries you at two in the morning, watched for and handled quietly, so it's caught before it lands.
More about Online SafetyAI Coaching
Help with AI that starts with a conversation, not a tool. For you, for your team, or an assistant of your own, with the boundaries agreed before anything is switched on.
More about AI CoachingReal people
Real people, real changes.
A few of the people, and one of the teams, we've looked after over the years.
Before
Frances had stepped in to run her dad's furniture shop, and the technology fought her at every step. The computer, the Wi-Fi, the printer, the passwords. She was capable, exhausted, and out of places to turn.
After
Within a few sessions everything had changed. Frances now runs her own business and researches her family tree online. When she talks about it now there are still tears, but the happy kind.
Before
After a friend was scammed online, Louisa became anxious about doing anything on the internet. The constant worry was starting to interfere with her daily life.
After
We secured her passwords, locked down her email, and showed her how to tell what's safe. Being online doesn't make her panic any more. A huge weight off her mind.
Before
A clothing company with a staff of 24 who had always done their own tech, with the finance director as the reluctant IT department. A phishing scare, two platforms running side by side, files split across two clouds, and staff using AI tools with no guidance.
After
One firm now holds the whole picture: devices, platforms, security and AI, working with the directors as peers. The directors have their evenings back, and nobody has to be the IT department any more.
Who we are
We've been doing this for over 25 years.We still love it.
Blip is a small team led by Christian Malcolm. He connected two computers over a phone line when he was twelve, and people have been calling him ever since. He's a nerd, but a nice nerd. He's also married to a therapist, so he's learned to listen first. Tech trouble is genuinely stressful; he'll meet it with calm, not a sigh.
Working from Vancouver and London, we look after a close circle of clients across North America and the UK, people who want their technology handled by someone they know and trust, not a call center. We learn your setup, remember your preferences, and pick up the phone when you call. No account numbers. No strangers. No jargon.
Blip is the North American side of a family that began in London in the 1990s as Megatron1, which still looks after our UK clients. Same people, same way of working.
“Working with Christian for over 20 years has been one of the best supplier decisions we ever made. They've been trustworthy, proactive, and impossibly responsive. A joy to work with, we hope for another 20 years.”
“We've been clients of Christian's for over 18 years. They know us, our kit and our capabilities. They've always sorted our problems quickly and with humour and no problem is too complex. It's a huge relief to know help is at hand, even when we're frantically calling from stations or airports!”
“Christian has supported AIM for over 20 years. They respond quickly, often outside business hours. His team is always friendly and professional - we wouldn't consider going elsewhere.”
“Christian has taken care of all things digital at Wasted Talent for over 20 years. He is diligent and persistent. No problem goes unsolved... his calm approach to even the toughest of problems make him and his team a joy to work with.”
Membership
One membership. Everything handled.
Blip Membership hands the day-to-day running of your tech to people who do it for a living. One fee covers the everyday costs, and we manage every account, renewal and setting, so your time goes where it belongs.
For busy people and small teams who'd rather never think about their tech again.
Book a free callNo contracts, no meter, no minimum term. Leave anytime.
Covered and managed for you
- Your domain, website hosting and email - paid for and looked after
- Security: antivirus, anti-phishing and safe browsing - paid for and kept current
- Full backup of your computer - paid for, monitored, tested
- Your everyday software and accounts - renewed, managed, off your mind
- Unlimited support from people who know you and your setup
Questions people ask
Does membership cover my team?
Membership is for one person. Run a small team? We look after teams too - it starts with the same free call, and we shape it around how your team actually works. No per-seat contracts, ever.
What does "unlimited" actually mean?
Unlimited means unlimited: questions, fixes, tune-ups and check-ins, with no hourly caps and no meter. If your needs ever outgrow membership, we'll talk, and nothing surprising will appear on a bill.
Who answers when I get in touch?
Every membership begins with a welcome call with Christian Malcolm himself. From then on you deal with our small team, people who know you and your setup - never a call center. Remote-first, from Vancouver and London.
How do you keep me safe?
Think of us as your IT department: the trusted admin who helps you reset, secure and sign in. You stay the owner of everything. Your passwords live in your own password manager - we set it up, you hold the keys. Your backup runs on Backblaze, encrypted, in the cloud. No contracts and no traps: leave whenever you like, and we hand over the admin credentials and wish you well.
What does it cost?
Every situation is different, so we don't publish a price list. We agree the scope and the cost with you before anything starts, and nothing surprising ever appears on a bill.
What's not included?
Specialist subscriptions (like Adobe) stay on your card - we manage them anyway. Bigger one-off projects - a new website build, a business systems overhaul - are scoped separately, always agreed in advance.
Not ready for a membership?
Start with a Tech Health Check. We go through your whole setup together: security, backups, passwords, subscriptions and the things you've been meaning to sort out - and leave you with everything checked and a clear picture of where you stand. Join afterwards and the full cost comes off your first month.
Let's have a conversation.
Book a free call with Christian and tell him what's going on with your tech. We'll listen, and we'll be honest about whether we can help. No commitment, no sales pitch, just a conversation.
Book a free call